{
  "id": "v8-brush-not-turning",
  "version": "2.0.0",
  "title": "Check a brush that will not turn",
  "deviceFamily": "vacuum",
  "intent": "Troubleshooting",
  "summary": "Check head identity, a visible jam and attachment fit before choosing dry brush-bar care or manufacturer support.",
  "modelApplicability": [
    "v8-sv10-pinch-us"
  ],
  "modelDetails": [
    {
      "id": "v8-sv10-pinch-us",
      "family": "vacuum",
      "brand": "Dyson",
      "series": "V8",
      "label": "Dyson V8 SV10 · pinch filter · US",
      "region": "US",
      "componentVersion": "Pinch-handle Filter A and twist-off Filter B; original dry motorized head",
      "manual": "dyson-v8-manual",
      "help": "Read SV10 on the machine label and compare your parts with manual 229602-01. Filter A has a small pinch handle; Filter B twists off the rear. A star-shaped top is a different version. Confirm the dry motorized head in this manual before following a brush task.",
      "exclusions": [
        "V8 star pre-filter",
        "V8 Cyclone",
        "Soft roller / Fluffy head cleaning",
        "V10 / V11",
        "Modified batteries or aftermarket heads"
      ],
      "recognitionSource": "dyson-models"
    }
  ],
  "exclusions": [
    "V8 star pre-filter",
    "V8 Cyclone",
    "Soft roller / Fluffy head cleaning",
    "V10 / V11",
    "Modified batteries or aftermarket heads"
  ],
  "prerequisites": [
    "Read SV10 on the label, confirm the US 229602-01 manual and match the pinch-handle Filter A, twist-off Filter B and any head involved.",
    "Disconnect the charger, release the trigger and let the machine cool before handling removable parts. Keep your hand away from the trigger."
  ],
  "tools": [
    "Good lighting"
  ],
  "materials": [
    "Dry cloth for exterior surfaces"
  ],
  "checks": [
    {
      "id": "safety",
      "prompt": "Is the charger disconnected, the machine cool and undamaged, and your hand away from the trigger?",
      "sourceId": "dyson-v8-manual",
      "sourceLocator": "pp2–3 Important safety instructions; p12 Looking for blockages",
      "options": [
        {
          "id": "yes",
          "label": "Yes",
          "next": "check-1",
          "advice": "Continue with the matching parts and the checks below."
        },
        {
          "id": "no",
          "label": "No",
          "next": "service",
          "advice": "Stop for a damaged charger, burning smell, liquid exposure, a swollen or leaking battery, broken catches or an obstruction you cannot safely reach. Contact Dyson and keep the battery sealed."
        },
        {
          "id": "unsure",
          "label": "Not sure",
          "next": "prepared",
          "advice": "Save your observations and compare the matching manual before continuing."
        }
      ]
    },
    {
      "id": "check-1",
      "prompt": "Does the dry motorized head match the padlock-fastener brush bar in the SV10 manual?",
      "sourceId": "dyson-v8-manual",
      "sourceLocator": "p12 Looking for blockages; p10 Direct drive cleaner head: Clearing obstructions; p11 Operation",
      "options": [
        {
          "id": "yes",
          "label": "Yes",
          "next": "check-2",
          "advice": "Check this head only."
        },
        {
          "id": "no",
          "label": "No",
          "next": "prepared",
          "advice": "Fluffy/soft roller, newer anti-tangle and aftermarket heads require their own instructions."
        },
        {
          "id": "unsure",
          "label": "Not sure",
          "next": "prepared",
          "advice": "Save your observations and compare the matching manual before continuing."
        }
      ]
    },
    {
      "id": "check-2",
      "prompt": "Are the head, wand and connector housings intact, without heat, exposed wiring or liquid?",
      "sourceId": "dyson-v8-manual",
      "sourceLocator": "p12 Looking for blockages; p10 Direct drive cleaner head: Clearing obstructions; p11 Operation",
      "options": [
        {
          "id": "yes",
          "label": "Yes",
          "next": "steps",
          "advice": "Use an external fit and visible-obstruction check."
        },
        {
          "id": "no",
          "label": "No",
          "next": "service",
          "advice": "A damaged powered head or connection needs Dyson support."
        },
        {
          "id": "unsure",
          "label": "Not sure",
          "next": "prepared",
          "advice": "Save your observations and compare the matching manual before continuing."
        }
      ]
    }
  ],
  "branches": [
    {
      "checkId": "safety",
      "optionId": "yes",
      "next": "check-1"
    },
    {
      "checkId": "safety",
      "optionId": "no",
      "next": "service"
    },
    {
      "checkId": "safety",
      "optionId": "unsure",
      "next": "prepared"
    },
    {
      "checkId": "check-1",
      "optionId": "yes",
      "next": "check-2"
    },
    {
      "checkId": "check-1",
      "optionId": "no",
      "next": "prepared"
    },
    {
      "checkId": "check-1",
      "optionId": "unsure",
      "next": "prepared"
    },
    {
      "checkId": "check-2",
      "optionId": "yes",
      "next": "steps"
    },
    {
      "checkId": "check-2",
      "optionId": "no",
      "next": "service"
    },
    {
      "checkId": "check-2",
      "optionId": "unsure",
      "next": "prepared"
    }
  ],
  "steps": [
    {
      "title": "Detach the stopped head",
      "text": "Release the trigger and disconnect the charger. Remove the head from the wand and place it where the brush can be viewed safely.",
      "observation": "The powered head is detached before touching its brush.",
      "sourceId": "dyson-v8-manual",
      "sourceLocator": "p12 Looking for blockages; p10 Direct drive cleaner head: Clearing obstructions; p11 Operation",
      "requiredFields": [
        "headMatched"
      ],
      "id": "step-1"
    },
    {
      "title": "Look for a visible jam",
      "text": "Inspect the brush and head inlet for wrapped hair or dry debris. Record a visible jam or no visible obstruction; avoid electrical contact probing.",
      "observation": "A stationary brush alone does not identify an electrical fault.",
      "sourceId": "dyson-v8-manual",
      "sourceLocator": "p12 Looking for blockages; p10 Direct drive cleaner head: Clearing obstructions; p11 Operation",
      "requiredFields": [
        "brushFinding"
      ],
      "id": "step-2"
    },
    {
      "title": "Choose care or support",
      "text": "If debris traps the bar, complete Remove trapped hair from the dry brush bar. If there is no visible jam, proceed only to the external attachment-fit check.",
      "observation": "The separate brush-bar task explains the coin release and secure refit.",
      "sourceId": "dyson-v8-manual",
      "sourceLocator": "p12 Looking for blockages; p10 Direct drive cleaner head: Clearing obstructions; p11 Operation",
      "id": "step-3"
    },
    {
      "title": "Check the outside connections",
      "text": "Inspect the release catches and connector housings for loose debris or damage while disconnected. Wipe exterior surfaces with a dry cloth if needed; do not insert tools or liquid into contacts.",
      "observation": "Damaged housings, catches or exposed wiring end the task.",
      "sourceId": "dyson-v8-manual",
      "sourceLocator": "p12 Looking for blockages; p10 Direct drive cleaner head: Clearing obstructions; p11 Operation",
      "id": "step-4"
    },
    {
      "title": "Reconnect securely",
      "text": "Ensure the brush bar is locked if it was removed, then reconnect the head and wand until their normal catches hold. Fit the bin and both dry filters.",
      "observation": "The head is retained by its normal release catch.",
      "sourceId": "dyson-v8-manual",
      "sourceLocator": "p12 Looking for blockages; p10 Direct drive cleaner head: Clearing obstructions; p11 Operation",
      "requiredFields": [
        "headSecured"
      ],
      "id": "step-5"
    },
    {
      "title": "Observe on a suitable floor",
      "text": "During brief normal use on a suitable dry surface, keep hands, hair and clothing away from the brush. If it still does not turn, release the trigger and contact Dyson.",
      "observation": "Record whether the brush turns after the external care.",
      "sourceId": "dyson-v8-manual",
      "sourceLocator": "p11 Vacuuming; Washing the filters; p12 Looking for blockages",
      "requiredFields": [
        "brushResult"
      ],
      "id": "step-6"
    }
  ],
  "outcomeChecks": [
    {
      "id": "outcome-1",
      "text": "The head design, obstruction finding and connection fit are recorded.",
      "sourceId": "dyson-v8-manual",
      "sourceLocator": "p12 Looking for blockages; p10 Direct drive cleaner head: Clearing obstructions; p11 Operation"
    },
    {
      "id": "outcome-2",
      "text": "Normal brush operation was observed, or the remaining fault is ready for Dyson support.",
      "sourceId": "dyson-v8-manual",
      "sourceLocator": "p12 Looking for blockages; p10 Direct drive cleaner head: Clearing obstructions; p11 Operation"
    }
  ],
  "stopConditions": [
    "Stop for a damaged charger, burning smell, liquid exposure, a swollen or leaking battery, broken catches or an obstruction you cannot safely reach. Contact Dyson and keep the battery sealed."
  ],
  "sources": [
    {
      "id": "dyson-v8-manual",
      "title": "Dyson V8 SV10 operating manual, pinch filter (229602-01)",
      "url": "https://www.dyson.com/content/dam/dyson/maintenance/user-guides/en_US/vacuumcleaners/cordlessstickvacuums/sv10/without-soft-roller/229602-01.pdf",
      "checkedAt": "2026-10-13",
      "use": "User maintenance, Filter A and B, bin cleaning, blockages, charging safety",
      "license": "Manufacturer copyright. Facts paraphrased; manual and diagrams not redistributed.",
      "region": "US",
      "locator": "p12 Looking for blockages; p10 Direct drive cleaner head: Clearing obstructions; p11 Operation"
    },
    {
      "id": "dyson-models",
      "title": "Choose your Dyson V8 support: star or pinch filter",
      "url": "https://www.dyson.com/support/vacuum-cleaners/cordless/v8",
      "checkedAt": "2026-10-13",
      "use": "Distinguish pre-filter versions; no automatic cross-version compatibility",
      "license": "Linked only; original identification explanation.",
      "region": "US",
      "locator": "V8 support selector: pinch handle versus star filter"
    }
  ],
  "assets": [
    {
      "path": "/assets/vacuum/brush-bar.svg",
      "title": "Dry head: detach, unlock, slide out bar, secure again",
      "kind": "Original sequence schematic of user-accessible parts; not to scale or an engineering drawing"
    }
  ],
  "relatedIds": [
    "v8-brush-bar-clean",
    "v8-after-care",
    "v8-low-suction"
  ],
  "specs": [],
  "updatedAt": "2026-10-13",
  "estimatedDuration": null,
  "group": "v8-brush",
  "locator": "p12 Looking for blockages; p10 Direct drive cleaner head: Clearing obstructions; p11 Operation",
  "consumables": [
    {
      "name": "Dry cloth",
      "specification": "Wipe accessible exterior surfaces without applying cleaning agents.",
      "fit": "Dry exterior of this SV10 and detached accessory surfaces",
      "exclude": "Lubricant, polish, air freshener and liquid on electrical parts",
      "sourceId": "dyson-v8-manual",
      "sourceLocator": "p11 Looking after your Dyson machine"
    }
  ],
  "maintenance": {
    "trigger": "The original motorized brush does not rotate in normal use.",
    "intervalText": "As needed for this condition. No fixed calendar interval is specified for this check; choose your own review date if useful.",
    "basis": "user-plan",
    "sourceId": "dyson-v8-manual",
    "sourceLocator": "p12 Looking for blockages; p10 Direct drive cleaner head: Clearing obstructions; p11 Operation"
  },
  "recordFields": [
    {
      "id": "headMatched",
      "label": "Head matches the manual’s padlock-fastener design",
      "type": "checkbox",
      "required": true,
      "dependsOnStep": "step-1"
    },
    {
      "id": "brushFinding",
      "label": "Brush inspection",
      "type": "select",
      "required": true,
      "dependsOnStep": "step-2",
      "options": [
        {
          "value": "hair",
          "label": "Wrapped hair or debris; separate care completed"
        },
        {
          "value": "clear",
          "label": "No visible jam"
        }
      ]
    },
    {
      "id": "headSecured",
      "label": "Brush bar and head connections are secure",
      "type": "checkbox",
      "required": true,
      "dependsOnStep": "step-5"
    },
    {
      "id": "brushResult",
      "label": "During normal use",
      "type": "select",
      "required": true,
      "dependsOnStep": "step-6",
      "options": [
        {
          "value": "turning",
          "label": "Brush turns normally"
        },
        {
          "value": "stopped",
          "label": "Still not turning; support needed",
          "resultGate": "service"
        }
      ]
    }
  ],
  "fitChecks": [
    {
      "id": "filter",
      "label": "Top filter",
      "accepted": "pinch",
      "options": [
        {
          "value": "",
          "label": "Choose the version you can confirm"
        },
        {
          "value": "pinch",
          "label": "SV10 with the pinch-handle Filter A"
        },
        {
          "value": "star",
          "label": "Star-shaped top filter"
        },
        {
          "value": "cyclone",
          "label": "Newer V8 Cyclone or another model"
        },
        {
          "value": "unknown",
          "label": "I am not sure"
        }
      ],
      "help": "The V8 name alone does not identify the filter. Compare the label and the official star/pinch selector."
    },
    {
      "id": "head",
      "label": "Floor head",
      "accepted": "dry-original",
      "options": [
        {
          "value": "",
          "label": "Choose the version you can confirm"
        },
        {
          "value": "dry-original",
          "label": "Original dry motorized head shown in manual 229602-01"
        },
        {
          "value": "fluffy",
          "label": "Soft Roller / Fluffy"
        },
        {
          "value": "modified",
          "label": "A replacement or different head"
        },
        {
          "value": "unknown",
          "label": "I am not sure"
        }
      ],
      "help": "This collection covers the original dry head. A washable roller does not make a motorized head washable."
    },
    {
      "id": "manual",
      "label": "Regional instructions",
      "accepted": "us-229602",
      "options": [
        {
          "value": "",
          "label": "Choose the version you can confirm"
        },
        {
          "value": "us-229602",
          "label": "My SV10 label and US manual 229602-01 match"
        },
        {
          "value": "different",
          "label": "My regional instructions or parts differ"
        },
        {
          "value": "unknown",
          "label": "I am not sure"
        }
      ],
      "help": "Use your supplied regional manual if it differs; do not infer compatibility from a similar name."
    }
  ]
}